How are you perceived by the public?

It takes 7 seconds for a patron to form an opinion about:
  1. about you
  2. about your work
  3. and about who you work for
You NEVER get a second chance to make a first impression!
What do they use to form that opinion?
  1. How you look—the visual clues about you.
  2. What you say—knowledge of the library.
  3. How you say it—clues to your attitude.
Top Ten List of Adjectives that patrons use to judge you.
10. Confident (attitude & knowledge)
9. Courteous (attitude)
8. Empathetic (attitude & knowledge)
7. Helpful (attitude & knowledge)
6. Friendly (attitude)
5. Responsive (attitude & knowledge)
4. Knowledgeable (attitude & knowledge)
3. Well-Groomed (visual)
2. Credible (attitude & knowledge)
1. Clean (visual)
What do you do about it?
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This page resides at http://library.southalabama.edu/training/judgment.html
Modified on 11/05/03 js
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